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Returns & Refunds

We want you to love every purchase.

Because our products are handcrafted and are personal fragrance items, we do not accept returns or exchanges on opened or used products for hygiene and safety reasons.

Eligible Returns

We gladly accept returns if:

• Your item arrives damaged.
• You received the wrong product.
• Your order is missing an item.

Please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Photos of the product and packaging (if applicable)

Once approved, we'll gladly send a replacement or issue a refund.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened candles
• Used fragrance sprays
• Used car diffusers
• Used car fresheners
• Wax melts that have been opened or used
• Clearance or final sale items
• Gift cards

Refunds

If your refund is approved, it will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Jammin Cleaners is not responsible for lost or stolen packages.

If you experience an issue, we recommend contacting the shipping carrier directly. We will gladly assist you in filing a claim whenever possible.

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Need Help?

If you have any questions about your order, shipping, or returns, we're happy to help.

Email: support@jammincleaners.com

We aim to respond to all customer inquiries within 1–2 business days.