Shipping Policy
Thank you for shopping with Jammin Cleaners! Every product is handcrafted with care in Pennsylvania, and we work hard to get your order to you as quickly as possible.
Processing Time
- Orders are typically processed within 1–3 business days.
- During holidays, sales, or product launches, processing may take a little longer.
- Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Times
Estimated delivery after your order ships:
- Standard Shipping: 3–7 business days
- Expedited Shipping: Available at checkout (when offered)
Delivery times are estimates and may vary depending on the shipping carrier and your location.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the shipping method selected.
Free Shipping
We proudly offer Free Standard Shipping on orders of $50 or more (U.S. only).
Incorrect Shipping Information
Please double-check your shipping address before placing your order.
Jammin Cleaners is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
Returns & Refunds
We want you to love every purchase.
Because our products are handcrafted and are personal fragrance items, we do not accept returns or exchanges on opened or used products for hygiene and safety reasons.
Eligible Returns
We gladly accept returns if:
- Your item arrives damaged.
- You received the wrong product.
- Your order is missing an item.
Please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Photos of the product and packaging (if applicable)
Once approved, we'll gladly send a replacement or issue a refund.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened candles
- Used fragrance sprays
- Used car diffusers
- Used car fresheners
- Wax melts that have been opened or used
- Clearance or final sale items
- Gift cards
Refunds
If your refund is approved, it will be issued to your original payment method within 5–10 business days, depending on your financial institution.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Jammin Cleaners is not responsible for lost or stolen packages.
If you experience an issue, we recommend contacting the shipping carrier directly. We will gladly assist you in filing a claim whenever possible.
Need Help?
If you have any questions about your order, shipping, or returns, we're happy to help.
Email: support@jammincleaners.com
We aim to respond to all customer inquiries within 1–2 business days.